Celcom Broadband

Based on what I've read, I think I can say that all wireless broadbands in Malaysia are not matured enough. No doubt that we have the infrastructure to roll out wireless broadband, the problem is that paying around RM60-RM99 a month for a service which does not match its description will deem to be failing on the company's point of view to promote its service to its customers. I did have a problem with Celcom prepaid recently and the customer service agent could not understand why I could not get a signal in a city itself! I was told that there was no problem in the transmission towers and no reports of problems in that area at that time.

I told the customer advisor that I will be the very first customer to complain about the shortage of signals in the area and she acknowledged. Customer services will come up with possibilities like 'it is your mobile phone's problem' and 'there is nothing wrong with their system' even though there is a problem with their system. Why can't they accept that there are glitches and they are working to solving it?

Look at Digi. If they have a problem, they will solve it. That is why they are taking some time to roll out their 3G broadband. First of all, they are only MNVO because they don't have a licence to operate any 3G spectrums in Malaysia. I think they are relying on one of the 3G licensee for it.

The thing is that when there is a problem, Digi will acknowledge the problem and will try to solve it. Why can't Celcom just do the same? There is no harm in doing so, right? Customers do understand that there are occasions where technology will fail mankind. Look here for more.