Companies will try to force customers to pay for something which they don't need to do. Stern actions should be taken over such companies. I would recommend Ms. Goh to look at her Celcom contract again and see what could be done.
I SIGNED up for Celcom broadband USB service at the end of January as I was promised superb service.
I specifically asked if there was connection in my housing area and the agent told me yes.
When I tried using it after signing up, the service was slower than my normal Jaring dial-up which I previously thought was already slow. Most of the time, it’s not even moving!
I cancelled the service and returned the modem on the third day at their Penang branch and requested for a refund based on their seven-day money-back guarantee.
The female staff member told me they would send me a cheque after two months. On Feb 23, I received a bill charging me RM717.68 for early termination!
I emailed them requesting for the manager to respond to my queries since the Contact Centre staff could not assist me whenever I called, but there had been no reply. I feel cheated!