Consumer Tribunal in Malaysia

I do agree to an extent what Datuk Ismail Sabri Yaakob has said during a recent press conference about disallowing expert advice during a session at the Consumer Tribunal. I do agree with him that a lay person will normally come unrepresented but a company will, most of the time, be represented by either their lawyers or some expert who will be giving them an unfair advantage over a lay person.

I think what the government needs to do is actually to provide some sort of aid to the public where by if they are not financially sound to employ an expert, the government should be there to help them. On the other hand, we need to understand that a Consumer Tribunal should be made informal as much as possible without involving too much of complications. This is the good thing about being in a tribunal. Not many people are well versed in attending a court case. The reason why we have a tribunal instead of a court hearing, right?

I think it is good that the ministry is going to change the law in favour of the consumer. I congratulate the minister and also the team. Bravo!