Streamyx Headache

I am sick and tired of Telekom Malaysia (TM)'s broadband service. It is pretty horrible at the moment. They promised to provide for 1MB of download and 128kbps upload speed for me. In fact, the reality is that the download speed is only 384kbps and not 1MB! I can't see the logic over here.

Oh well, when you call TM, the usual answer will be asking you to do this and that; painting a picture that your equipments are faulty and needs replacing without telling you that Streamyx is having its server being overloaded!!! Right now, I can't even update my pc's windows OS and my phone's firmware, thanks to Streamyx. I think I will be better off in hitting a cyber cafe to do it rather than staying at home! Can you believe such a 'good' service from TM? I can't imagine that though.

I really hope that TM will improve on their service. They have advertisement over how good they are but in fact, they need to check and properly maintain their servers. It is good to see that they are paying lots of attention to business customers but what about consumers then? Don't we deserve some attention too? After all, they get most of their businesses from consumers, not from businesses. This is just my 2 cents worth.